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SUCCESS STORY

_How Supermarcado DIA digitized in-store order auditing with Moki

DIA Supermarket is part of one of the largest food retail groups in Brazil. Recognized for its neighborhood supermarket model, the chain operates with high merchandise turnover, a focus on operational efficiency, and strong cost control.

DIA operates with company-owned and franchised stores, serving hundreds of consumers daily. The complexity of the operation demands well-defined processes, especially in receiving goods, where precision and traceability are fundamental to ensuring inventory accuracy, reducing losses, and maintaining product availability in stores.

It was in this context of high operational demands that DIA Supermarket began digitizing its in-store order auditing with Moki.

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TOTAL CONTROL
of in-store order picking

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STANDARDIZATION
of auditing across all units

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RELIABLE DATA
with real-time traceability

_The challenge
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Before adopting Moki, auditing of incoming orders in stores was a completely manual process, done on paper and based only on visual checks, without barcode scanning.

There was no structured system in place to ensure audits were actually being performed, nor was there visibility or traceability regarding what had been correctly received.

Errors such as missing items, product swaps, and incorrect deliveries were not reliably recorded, making it difficult to track issues and directly impacting:

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Inventory inaccuracy

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Unknown losses

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Stockouts in stores

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Difficulty in controlling execution at the units

The process was slow, error-prone, and lacked operational governance. As the operation grew, it became necessary to evolve to a standardized, digital, and traceable in-store auditing model.

_Challenge
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Before adopting Moki, auditing orders received in stores was a completely manual process, carried out on paper and based only on visual checking, without reading barcodes.

There was no structured systemic process to ensure that the check was actually carried out, nor was there any visibility or traceability as to what had been received correctly.

Errors such as shortages, product inversions and incorrect deliveries were not reliably recorded, making it difficult to ascertain occurrences and having a direct impact:

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Stock inaccuracy

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Store breakage

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Unknown loss

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Difficulty in controlling execution in the units

The process was slow, prone to failure and lacked operational governance. As the operation grew, it became necessary to move towards a standardized, digital and traceable in-store auditing model.

_The solution

In February 2025, Supermercado DIA launched the rollout of its In-Store Order Auditing System using Moki.

The new process became 100% digital, performed directly on the smartphones already used by staff, eliminating the need to invest in new equipment.

By entering the order number in the app, the employee automatically accesses the product list and performs the audit by scanning each box’s barcode using the phone’s camera.

Validation occurs in real-time with simple, intuitive visual signals:

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Green

Correct product, correct quantity.

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Yellow

Quantity discrepancy (shortage or substitution)

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Red

Product not included in the order.

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Grey

Product from the order not found during the audit.

The entire process is recorded with full traceability, instant visibility for both store and management, and a reliable history for future analysis.

_Results

The benefits of digitizing in-store order auditing were quickly realized:

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30% FEWER SHORTAGE
and excesses during receiving
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GREATER INVENTORY
accuracy
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FEWER STOCKOUTS
in stores
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BETTER CONTROL
of transport deviations
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GUARANTEED AUDITING
in all stores
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STANDARDIZED PROCESS
across units
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MORE RELIABLE DATA
and greater security
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4.1% REDUCTION
in unknown losses
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36% REDUCTION
in financial loss at receiving

Real-time tracking brought governance to the receiving process, strengthened the Loss Prevention department, and enabled data-driven decision-making based on actual field execution.

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The implementation of Moki transformed in-store order auditing at Supermercado DIA, replacing a manual and non-traceable process with a digital, standardized, and reliable solution.

By connecting store operations to real-time data, DIA gained effective control over receiving, increased operational predictability, and established a solid foundation to reduce losses and improve results.

This project reinforces Supermercado DIA Brazil’s commitment to innovation, process standardization, and operational excellence.

_The same technology that transformed DIA’s auditing can unlock the potential of your operation.

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