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CASE STUDY

_How Dio Mio Gelato digitized quality control and traceability in the food industry using Moki

Dio Mio Gelato implemented Moki to digitize its production, quality and traceability flows, structuring a continuous process from receipt to dispatch. Using Smart Scan to read GS1 codes and customized digital forms, the operation now fully meets HACCP requirements, with real-time control, standardized records and guaranteed food safety for gluten-free and vegan products.

With Moki, we centralized the entire production chain control, from raw material intake to shipping. This brought agility to team management and enhanced the accuracy of operational records."

MARCELO FAGGIONI
CEO
Dio Mio Gelato products with traceability guaranteed by Moki in the food industry
Refrigerator with Dio Mio gelato jars in a supermarket

Dio Mio Gelato implemented Moki to digitize its production, quality and traceability flows, structuring a continuous process from receipt to dispatch. Using Smart Scan to read GS1 codes and customized digital forms, the operation now fully meets HACCP requirements, with real-time control, standardized records and guaranteed food safety for gluten-free and vegan products.

With Moki, we centralized all control of the production chain, from receiving to shipping, in a single digital flow. This has brought agility to team management and greater precision to operational records."

MARCELO FAGGIONI
CEO
Dio Mio product with GS1 code digitally tracked by batch and expiration date

_Dio Mio

Dio Mio Gelato is a São Paulo-based company specializing in the production of artisanal gelato with a focus on food safety. The entire range is 100% gluten-free, with certified vegan options, and is nationally recognized by the celiac community for its reliability.

With a presence in major accounts such as Outback and Guarulhos airport, as well as direct B2C sales, Dio Mio maintains strict production and traceability standards. The entire portfolio is formulated with selected ingredients such as fresh fruit, organic sugar, fresh whole milk and seeds of controlled origin.

_Dio Mio

Dio Mio Gelato is a São Paulo-based company specializing in the production of artisanal gelato with a focus on food safety. The entire range is 100% gluten-free, with certified vegan options, and is nationally recognized by the celiac community for its reliability.

With a presence in major accounts such as Outback and Guarulhos airport, as well as direct B2C sales, Dio Mio maintains strict production and traceability standards. The entire portfolio is formulated with selected ingredients such as fresh fruit, organic sugar, fresh whole milk and seeds of controlled origin.

A person picking up a pot of Dio Mio gelato

_Challenge

Dio Mio was facing operational bottlenecks that compromised its ability to maintain the standards required for gluten-free products and the traceability needed for large commercial contracts:

Traceability icon

Lack of real-time traceability made it difficult to quickly identify the origin of batches and inputs

Faults and errors icon

Errors and failures were only identified days later, on average, it took 2 to 7 days to fully trace the issue, delaying corrective action and directly impacting inventory closure

Manual processes icon

Manual and decentralized workflows involved up to six team members to troubleshoot issues, making control slow and error-prone.

Fragmented records icon

Production and quality records in fragmented spreadsheets, making it difficult to comply with food service and HACCP technical requirements

Lack of GS1 integration icon

Lack of integration with GS1 codes limited the traceability required by clients such as airports and structured retail chains

Logistics rework icon

Recurring logistical rework due to errors in picking and checking products

Identify problems icon

Difficulty in verifying supplier compliance and quickly identifying problematic inputs

Dio Mio Gelato product label with batch and expiry data controlled via Moki

Before Moki, errors were only noticed when they had a direct impact on the customer, usually at the end of the operation. We only discovered that something had gone wrong when the problem had already occurred: a forgotten box, an incomplete order, a return en route. This affected the customer experience and generated extra logistics costs. Today we have sufficient mechanisms to identify faults in advance and correct them before they turn into losses."

MARCELO FAGGIONI
CEO

We had a lot of rework at the sorting and loading stage. If something went unchecked and arrived incorrectly at the customer, the entire shipment could be rejected. This led to returned goods, additional logistics costs and strain on customer relations. With Moki, we have been able to standardize and ensure that all critical records are filled in correctly, avoiding this type of failure and its impacts."

SORAIA NEVES
NUTRITIONIST, REGULATORY AFFAIRS AND QUALITY MANAGER

_Challenge

Dio Mio was facing operational bottlenecks that compromised its ability to maintain the standards required for gluten-free products and the traceability needed for large commercial contracts:

Traceability icon

Lack of real-time traceability made it difficult to quickly identify the origin of batches and inputs

Faults and errors icon

Errors and failures were only noticed days later, on average between 2 and 7 days for complete mapping, delaying corrective actions and directly impacting the closing of inventories

Manual processes icon

Manual and decentralized processes required the involvement of up to 6 people to investigate complications, making control slow and prone to failure

Fragmented records icon

Production and quality records in fragmented spreadsheets, making it difficult to comply with food service and HACCP technical requirements

Lack of GS1 integration icon

Lack of integration with GS1 codes limited the traceability required by clients such as airports and structured retail chains

Logistics rework icon

Recurring logistical rework due to errors in picking and checking products

Identify problems icon

Difficulty in verifying supplier compliance and quickly identifying problematic inputs

Dio Mio gelato production

Before Moki, errors were only noticed when they had a direct impact on the customer, usually at the end of the operation. We only discovered that something had gone wrong when the problem had already occurred: a forgotten box, an incomplete order, a return en route. This affected the customer experience and generated extra logistics costs. Today we have sufficient mechanisms to identify faults in advance and correct them before they turn into losses."

MARCELO FAGGIONI
CEO

We had a lot of rework at the sorting and loading stage. If something went unchecked and arrived incorrectly at the customer, the entire shipment could be rejected. This led to returned goods, additional logistics costs and strain on customer relations. With Moki, we have been able to standardize and ensure that all critical records are filled in correctly, avoiding this type of failure and its impacts."

SORAIA NEVES
NUTRITIONIST, REGULATORY AFFAIRS AND QUALITY

_Solution

To solve these challenges, Dio Mio structured its main production, traceability and quality control flows with the support of Moki. The process was implemented in an agile way, using smartphones already available in the operation and without the need for complex changes to the factory's infrastructure.

With Moki, the team now has complete control of every stage of production, from the receipt of raw materials to the dispatch of the final product .

The main improvements in the operation were:

Traceability icon

Automated traceability with Smart Scan, by batch and SKU

By reading GS1 codes directly in the app, you can quickly identify the origin, destination and status of each item, without relying on manual searches in the ERP or spreadsheets.

Control icon

Digital quality control, validity and production stages

Ensuring complete visibility of the production line and eliminating failures caused by parallel notes or incomplete records.

Alerts icon

Real-time alerts on non-conformities

With automated Action Plans and real-time alerts, Moki ensures full visibility whenever a critical parameter is breached, enabling rapid corrective measures.

Standardization icon

Standardization of digital forms with conditional logic and photographic evidence

Ensuring a complete record of critical data for HACCP such as temperature control, sanitization, production and dispatch.

Reports icon

Fast generation of reports and photographic evidence

Streamlining internal and external audits with immediate access to the complete production history, technical manager and associated records.

Compliance icon

Operational compliance with the technical requirements of large contracts

Now served by auditable and traceable digital processes.

_Solution

To solve these challenges, Dio Mio structured its main production, traceability and quality control flows with the support of Moki. The process was implemented in an agile way, using smartphones already available in the operation and without the need for complex changes to the factory's infrastructure.

With Moki, the team now has complete control of every stage of production, from the receipt of raw materials to the dispatch of the final product .
The main improvements in the operation were:
Traceability icon

Automated traceability with Smart Scan, by batch and SKU

By reading GS1 codes directly in the app, you can quickly identify the origin, destination and status of each item, without relying on manual searches in the ERP or spreadsheets.

Control icon

Digital quality control, validity and production stages

Ensuring complete visibility of the production line and eliminating failures caused by parallel notes or incomplete records.

Alerts icon

Real-time alerts on non-conformities

With the generation of Action Plans and automatic notifications, guaranteeing total visibility whenever a critical parameter is violated, enabling rapid corrective action.

Standardization icon

Standardization of digital forms with conditional logic and photographic evidence

Ensuring a complete record of critical data for HACCP such as temperature control, sanitization, production and dispatch.

Reports icon

Fast generation of reports and photographic evidence

Streamlining internal and external audits with immediate access to the complete production history, technical manager and associated records.

Compliance icon

Operational compliance with the technical requirements of large contracts

Now served by auditable and traceable digital processes.

Training with Moki was essential for the team to master the platform quickly. In a short time, the operators were already developing their own forms and checklists according to production needs. This increased the team's autonomy and gave us the agility to adapt the controls to the reality of the operation. Today, the platform is our direct support in quality and production management."

SORAIA NEVES
NUTRITIONIST, REGULATORY AFFAIRS AND QUALITY MANAGER

_Results

Vegan and gluten-free gelato from Dio Mio with digital quality control made with Moki

Dio Mio Gelato has achieved exceptional results that have allowed it to significantly expand its operations and take on large commercial contracts:

Agility icon

3x faster inventory:

Execution time was cut from up to 4 days to just 1, freeing the team to focus on production without compromising control

Productivity icon

50% greater production capacity with the same structure:

The digitalization of processes has eliminated bottlenecks and made it possible to handle new volumes without the need for expansion

Digital icon

Complete elimination of spreadsheets and paper:

Replaced 6 to 10 spreadsheets with a fully digital, centralized, and reliable system

Traceability icon

Real-time traceability:

Immediate identification of batches and supplies for recall or audits, with complete history by GS1 code

Fault detection icon

Instant detection of operational faults:

Problems that used to take up to 7 days to be discovered are now identified in the same shift, with automatic alerts

GS1 standard icon

Compliance with GS1 standards (GTIN-14):

Integration with barcodes enabled entry into large distribution networks and structured contracts

Dio Mio Gelato operator using Moki for GS1 code reading in production control

A process that used to take 3 to 4 days to complete is now carried out in a single day, dividing the stages between morning and afternoon. We've completely eliminated paper spreadsheets and started operating with real-time data, which has made decisions faster and audits safer."

SORAIA NEVES
NUTRITIONIST, REGULATORY AFFAIRS AND QUALITY MANAGER

Today, everything is documented in Moki in a structured, organized, and automated manner, eliminating rework and ensuring technical confidence in our decisions."

MARCELO FAGGIONI
CEO

A process that used to take 3 to 4 days to complete is now carried out in a single day, dividing the stages between morning and afternoon. We've completely eliminated paper spreadsheets and started operating with real-time data, which has made decisions faster and audits safer."

SORAIA NEVES
NUTRITIONIST, REGULATORY AFFAIRS AND QUALITY

Today everything is documented within Moki in a structured, organized and automated way, which eliminates rework and gives us technical certainty when making decisions."

MARCELO FAGGIONI
CEO
Moki being used for auditing at Dio Mio

_Transform your operation as Dio Mio Gelato.

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Not ready to talk yet?
Calculate the impact of Smart Scan on your operation.

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